Due to a reorganisation of our service and repairs department, some scheduled work may take a little longer than usual to complete.
Please continue to book your products in for service or repair as this is a temporary situation, and we expect to return to normal completion times shortly. In the meantime, we will keep you fully updated on the completion schedule and will contact you directly if your work is affected.
Thank you for your patience and understanding. If you have any questions about your booking, please don’t hesitate to get in touch.
Schedule of Charges – Effective: 18th June 2026
Overview
Prolight Direct Ltd operates a dedicated repair, service and information support centre for Nanlux and Nanlite fixtures and accessories ONLY.
For all product, spare parts, and repair inquiries, please contact our Repairs Department by email at repairs@prolightdirect.co.uk.
To book a product repair or Service please use our online repair portal (At the bottom of this page, please scroll down).
You will receive an automated confirmation email containing your unique RMA (Return Merchandise Authorisation) number, which must be clearly visible on any parcel sent to us. You will also have access to this service and repair centre Schedule of charges.
Please note: a separate booking form must be completed for each individual item submitted for repair.
How to Book a Repair
Visit our online repair portal below and complete the booking form with your contact details, product information, serial number, and a description of the fault. You may also upload supporting files such as your original invoice or photographs (accepted formats: JPG, PNG, PDF, DOCX — max 256 MB, max 3 files).
Once submitted, you will receive a confirmation email with your RMA number. You may then post your item or drop it off in person at:
Prolight Direct Ltd, Unit 4 Woodcock Hill Estate, Harefield Road, Rickmansworth, Herts, WD3 1PQ
Please ensure your item is securely packaged with your RMA number clearly marked on the outside of the parcel. By submitting your item for repair, you confirm acceptance of our repair terms and conditions.
Terms & Conditions: www.prolightdirect.co.uk/repairs-terms-and-conditions
Assessment Fee — £40.00
An assessment fee of £40.00 is charged upon receipt of your item. This covers the initial inspection and diagnosis of the fault by one of our technicians.
Important: If you proceed with the repair, the £40.00 assessment fee will be fully deducted from your final invoice. If you choose not to proceed, the fee will be retained to cover the cost of the inspection and your item will be returned to you.
Warranty Repairs — Free of Charge
If your item is found to be within warranty following assessment, all repair work — including labour and parts — will be carried out free of charge (FOC). The £40.00 assessment fee will also be waived in full.
Labour — £80.00 per hour
For non-warranty repairs, labour is charged at £80.00 per hour plus VAT. You will be informed of the estimated time and total cost in a written quotation before any work commences. Partial hours are charged on a pro-rata basis.
Important: To process a warranty claim, please upload your original proof of purchase when completing the online booking form below. Without proof of purchase, warranty status cannot be confirmed and standard repair charges may apply.
Please note: Return postage is chargeable at cost. For warranty repairs only, return postage will be provided free of charge. Deliveries to Northern Ireland and certain Highland postcodes may incur an additional surcharge. Customers can avoid these charges by dropping off and collecting their item in person from our service centre, free of charge.
Parts
All replacement parts for non-warranty repairs are charged at Prolight Direct dealer or reseller price lists plus VAT. A full parts breakdown will be included in your written quotation prior to work commencing. We use only quality components to ensure the longevity and performance of your equipment.
Return Postage & Packaging
Return shipping and packaging is charged at cost for both warranty and non-warranty repairs. You will be advised of the exact cost before your item is despatched. We use tracked and insured courier services to ensure safe return. Alternatively, customers may collect their item in person from our Rickmansworth service centre free of charge.
Please note, to book in multiple repairs we will need you to complete separate forms for each individual item. You will receive an automated confirmation email once submitted, after which you may arrange to post your item, or drop off at our service centre:
Prolight Direct Ltd, Unit 4 Woodcock Hill Estate, Harefield Road, Rickmansworth, Herts, WD3 1PQ.
Prolight Direct Ltd supplies the best brands in professional Film and TV continuous lighting equipment and studio lighting kits at the most competitive prices.
Our products are from Nanlite, Nanlux, The Lightbridge, FXlion, Honeycrates, and Pess Energy.
To get in touch with us, simply fill in the form below and we will be in touch.
